SUPPORT - Replacement Policy
PLEASE CONTACT YOUR DEALER OR DISTRIBUTOR FIRST IF YOU HAVE ANY TECHNICAL ISSUES.
Returning Deteknix Products
The Deteknix EU repair department will evaluate all equipment returned for repair to determine warranty coverage and will resolve any questions that may arise during evaluation to make a final determination.
Phone: +31 (0) 640710866 - Email: firstname.lastname@example.org
Deteknix EU Service & Repair Center
De Buorren 114
Packaging your shipment
Protecting the value of returned products by packaging and shipping them correctly is your responsibility. We reserve the right to deny warranty coverage for any damage caused by failing to meet the following packaging requirements:
• All electronic components must be taped and/or contained in their original protective packaging or an equivalent substitute.
• All parts must be packed securely inside the external shipping carton to prevent mechanical damage.
• External packaging must be sufficient to protect the contents from the usual hazards of shipping.
Subject to the terms of the limited warranty in effect at the time of purchase, Deteknix will repair or replace a product that fails to meet the terms provided, within the product’s warranty period excluding the shipping charges. For products purchased directly from Deteknix, the warranty period starts from the date of shipment from Deteknix facility. For products purchased from an authorized distributor or a dealer the warranty period starts from the date of purchase. For all non-warranty repairs, Deteknix will provide you with a repair estimate that includes charges for parts, labor and all shipping.