SUPPORT - Replacement Policy

PLEASE CONTACT YOUR DEALER OR DISTRIBUTOR FIRST IF YOU HAVE ANY TECHNICAL ISSUES.

Returning Deteknix Products
The Deteknix EU repair department will evaluate all equipment returned for repair to determine warranty coverage and will resolve any questions that may arise during evaluation to make a final determination.

Customer Service
Phone: +31 (0) 640710866  - Email: info@deteknix-eu.com

Shipping Address
Deteknix EU Service & Repair Center
De Buorren 114
8408HP Lippenhuizen
The Netherlands 

Packaging your shipment
Protecting the value of returned products by packaging and shipping them correctly is your responsibility. We reserve the right to deny warranty coverage for any damage caused by failing to meet the following packaging requirements:

• All electronic components must be taped and/or contained in their original protective packaging or an equivalent substitute.

• All parts must be packed securely inside the external shipping carton to prevent mechanical damage.

• External packaging must be sufficient to protect the contents from the usual hazards of shipping.

Warranty repair/replacements
Subject to the terms of the limited warranty in effect at the time of purchase, Deteknix will repair or replace a product that fails to meet the terms provided, within the product’s warranty period excluding the shipping charges. For products purchased directly from Deteknix, the warranty period starts from the date of shipment from Deteknix facility. For products purchased from an authorized distributor or a dealer the warranty period starts from the date of purchase. For all non-warranty repairs, Deteknix will provide you with a repair estimate that includes charges for parts, labor and all shipping. 

SUPPORT - Warranty Policy

MANUFACTURER’S LIMITED INTERNATIONAL WARRANTY

1. Deteknix warrants to the end-user customer that Deteknix products will be free from defects in material and workmanship for the periods specified in paragraph 2.

2. Deteknix Detectors warranty periods are as follows:
a. Electronic system boxes, search coils, shafts and handles are under warranty for a period of 2 years from the date of purchase.
b. All Deteknix branded lithium batteries and accessories not listed in paragraph ‘’2 a’’ are under warranty for a period of 6 months from the date of purchase. 

3. Third-party accessories and AA/AAA batteries are not covered under this warranty. 

4. Deteknix limited warranty covers only those defects that arise as a result of normal use of the product in accordance with Deteknix Detector’s printed instructions and does not cover any other problems, including those that arise as a result of:
a. accident, misuse, negligent act or improper maintenance,
b. software, media, parts or supplies not provided or supported by Deteknix
c. operation outside the product's specifications, printed instructions and technical manual,
d. unauthorized modification, alteration or service by the purchaser or a third party. 

5. This warranty will be void if:
a. the serial number is removed or altered,
b. the device and / or its parts & accessories- unless specified as waterproof- are exposed to extreme hot, cold or humid conditions or are soaked in water. 

6. Neither Deteknix nor its third party suppliers makes any other warranty or condition of any kind, whether express or implied warranties or conditions of merchantability, satisfactory quality, and fitness for a particular purpose. 

7. In no event shall Deteknix be liable for direct, indirect, special, incidental or consequential damages, loss or expenses including but not limited to damages, loss or expenses as a result of a failure in the operation or performance of the equipment sold, repaired or serviced. 

8. The customer must return any defective component to Deteknix EU or to one of its authorized dealers with freight prepaid. 

9. If Deteknix receives, during the applicable warranty period, notice of a defect in any product which is covered by Deteknix warranty, Deteknix shall either repair or replace the product, at its sole discretion.